Senior Systems Engineer at FactSet in Norwalk, CT

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Job Description

FactSet is looking for a Senior Systems Engineer with hands-on experience deploying and administering VMware and Citrix infrastructure, Cloud. The Systems Engineer will work closely with the various teams throughout the company, including Enterprise Hosting, IT Operations, Storage, Network Engineering to support a variety of customer infrastructure across multiple data centers globally. The successful candidate will have strong technical acumen with a deep knowledge of the fundamentals of VMware ESX and related technologies, Citrix and Windows Operating Systems.

Responsibilities for the position will include building and administering multiple highly available VMware & Citrix environments across global data centers.


  • Design, build and support enterprise hosted infrastructure and platforms on VMWare Virtual Infrastructure, Citrix and public cloud technologies(AWS)
  • Architecture and administration of VMWare and Citrix environments, Cloud infrastructure
  • Administration of multiple Microsoft Windows, Active Directory
  • Provide application configuration at time of implementation or migrations, ongoing monitoring and change management support
  • Troubleshoot, diagnose and resolve escalated client issues to ensure application fully satisfies customers in terms of data integrity, application expectations and other factors per customer requirements
  • Work closely with development, account management, support and other internal parties to facilitate issue resolution and change.
  • Monitor and improve infrastructure for hosting services
  • Participate in the research and documentation of processes, including new procedure manual documentation, implementation, and updates.
  • Provide system performance and tuning, root cause determination in the event of failures
  • Contribute significantly to enterprise architecture strategy, roadmap and standards
  • Participate in engineering on-call


  • Bachelors in Computer Science or Engineering, or equivalent experience
  • General understanding and comprehension of IT infrastructure and software which includes, but not limited, to storage, Converged infrastructure, Data Center solutions, Disaster Recovery, Networking, Security, Data Migrations, Cloud Computing, DevOps and more.
  • 3+ years VMware ESX Enterprise administration in a fully redundant environment
  • 3-5+ years Windows systems administration with Windows 2003 or later
  • Experience with Active Directory environments including extensive knowledge of group policy.
  • Willingness to be hands on with clients and escalated issues
  • Strong customer services skills and the ability to manage client expectations and escalated issues
  • Ability to solve technical performance issues
  • Ability to manage many cases simultaneously, prioritizing appropriately
  • Ability to communicate with developers, and other disciplines of systems administration
  • Must be a self-starter, take initiative, and proactive
  • Periodic on-call availability

Highly Desired:

  • Experience with any of the following Virtualization technologies: VMWare vSphere 5.5 / 6.5, vRealize Operations, VEEAM backup,Citrix XenApp and XenDesktop, and Microsoft Hyper-V, AWS, Azure
  • Experience with any of the following Operating system technologies: Windows Server 2016, 2012 R2, and Windows Active Directory or Red Hat Enterprise Linux equivalent
  • Experience with Managed Code for automation such as Powershell, Python, C#, bash or other scripting languages
  • VMWare ESX, NSX, Citrix XenApp, Xen Desktop, Citrix Director
  • Excellent communication skills
  • Self-disciplined and highly motivated
  • Experience with Cisco and SAN platforms a plus
  • Experience in asset management or financial services is a plus

FactSet is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor
Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state
The EEO is the Law poster is available here.
FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at +1 (203) 810-2472 or
Equal Opportunity Employment Policy
It is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.

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